Shipping policy

Shipping method	Cost	Domestic delivery (US)	International delivery
Economy	From USD 3.99	4-8 business days	n/a
Standard	From USD 4.75	2-7 business days	10-30 business days

 

 

We are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

 

All shipping addresses

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.
• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
• Chatter Cloth does not provide address validation services.

International delivery

• A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

• Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
• First name: John (matching the name on the box)
• Last name: Smith (matching the name on the box)
• Address 1: PO Box 1776
• Zip code: 28034
• City: Dallas
• Country: United States

 

Shipping to Germany

For a home delivery, the following should be provided:

1. Recipient’s full name (first and last name, matching the name on the apartment building)
2. Street address and house number
3. Apartment number (if applicable)
4. Floor number (optional)
5. Zip code
6. Country

 

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

 

Requirements for shipments delivered to a parcel locker or Packstation

1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.

1. Once activated, they will receive a postal number, which must be included in the “Address 1” field together with the Packstation number. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
• First name: John
• Last name: Smith
• Address 1: Packstation 104, 1234567890 (postal number)
• Zip code: 46282 
• City: Dorsten
• Country: Germany

 

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

• Recipient’s full name
• Recipient’s tax ID or national ID number
• Recipient’s email address
• Recipient’s phone number

The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.

 

Shipping to Chile

It is mandatory to include the recipient’s RUN (Rol Único Nacional) or RUT (Rol Unico Tributario) tax number on the shipping label of the order (for individuals, both of these numbers will be the same). Each individual living in Chile has a unique 8 or 9-digit RUN / RUT number.

 

Shipping to South Korea

If shipping to South Korea, it’s required to include the Personal Customs Clearance Code (PCCC) in the shipping address:

• Ensure the PCCC is added to the “Address 2” line, if possible.
• If it’s not possible to add the PCCC due to a character limit or any other reason, please contact the local carrier or customs office for further assistance.

 

Shipping to Venezuela

When shipping to Venezuela, it is required to include the RIF (Registro de Identificación Fiscal) number in the shipping address. The Venezuelan customs authority, SENIAT (Servicio Nacional Integrado de Administración Aduanera y Tributaria), enforces this requirement. In addition to the RIF number, the following details must be included on the shipping label:

• Recipient’s full name
• Complete address, including building name, street name or number, floor and apartment number, city or town, district, municipality, state, and postcode
• Recipient’s landline or mobile phone number
• Recipient’s email address